Job Description

The customer service staff, or commonly called the front desk staff, is the core of the gym. They will frequently interact, communicate and maintain an excellent relationship with both the members and management staff. The staff is responsible for carrying out key functions for operating the gym, which are: a) providing exceptional customer service and account administration to current gym members b) creating and maintaining an exceptional JFZ atmosphere in the gym c) keeping the gym and all equipment exceptionally clean and in good working order. In addition, the customer service staff also monitors the gym environment and operations on a daily basis and offers improvements when needed. The staff is required to use excellent communications and teamwork to carry out all job duties and requirements.

Duties include but are not limited to:

Greeting and saying goodbye to all members and guests
Monitoring club access to members and non-members
Answering any questions and handling member complaints
Having an excellent understanding of the Judgement Free Zone and explaining the JFZ to all members and non-members
Answering info calls over the phone and taking messages
Giving club tours
Completing Rounds every 15 minutes and completing Daily Cleaning Stations
Selling memberships, writing out agreements, and entering new members into the database
Operating the Point of Sale system and collecting any balances of past due accounts
Organizing and maintaining the customer service front desk
Assisting with club housekeeping and restocking any paper products in locker room
Perform beginning of the day and end of the day procedures
Making self available to newer employees for questions and guidance

Skills required:

Good phone/communication skills
Must be quick and accurate with numbers
Ability to follow directions well
Ability to work well independently
Must have an upbeat attitude
Must be able to occasional lift <20 pounds

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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EARN RAVE REVIEWS

Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.

CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB:

Front Desk Representative

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EARN RAVE REVIEWS