Overnight Cleaner California

Overnight Cleaner

Full Time • California
Job Description
The customer service staff, or commonly called the front desk staff, is the core of the gym. They will frequently interact, communicate and maintain an excellent relationship with both the members and management staff. The staff is responsible for carrying out key functions for operating the gym, which are: a) providing exceptional customer service and account administration to current gym members b) creating and maintaining an exceptional JFZ atmosphere in the gym c) keeping the gym and all equipment exceptionally clean and in good working order. In addition, the customer service staff also monitors the gym environment and operations on a daily basis and offers improvements when needed. The staff is required to use excellent communications and teamwork to carry out all job duties and requirements.
Duties include but are not limited to:
  1. Greeting and saying goodbye to all members and guests
  2. Monitoring club access to members and non-members
  3. Answering any questions and handling member complaints
  4. Having an excellent understanding of the Judgement Free Zone and explaining the JFZ to all members and non-members
  5. Answering info calls over the phone and taking messages
  6. Giving club tours
  7. Completing Rounds every 15 minutes and completing Daily Cleaning Stations
  8. Selling memberships, writing out agreements, and entering new members into the database
  9. Operating the Point of Sale system and collecting any balances of past due accounts
  10. Organizing and maintaining the customer service front desk
  11. Assisting with club housekeeping and restocking any paper products in locker room
  12. Perform beginning of the day and end of the day procedures
  13. Making self available to newer employees for questions and guidance
Skills required:
  1. Good phone/communication skills
  2. Must be quick and accurate with numbers
  3. Ability to follow directions well
  4. Ability to work well independently
  5. Must have an upbeat attitude
  6. Must be able to occasional lift <50 pounds




Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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EARN RAVE REVIEWS

Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience. 

 

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